Once your order is dispatched, estimated delivery times are as follows:

U.S. – 8-22 business days

U.K. – 6-14 business days

Canada – 10-24 business days

Australia and New Zealand - 14-32 business days

France and Germany – 6-14 business days

Please note that these are estimates and delivery times can vary due to factors beyond our control, such as customs delays. We appreciate your patience and understanding.

Regardless of the situation, we encourage you to contact us if you have any questions or concerns. We are committed to providing excellent customer service and will do our best to address your needs and find a satisfactory resolution.

Incorrect, Damaged, or Defective Items: If you receive an item that you did not order, or if an item you ordered is received damaged or defective, we are here to help. We may ask for a photo to better understand the issue. Under these circumstances, we will gladly issue a full refund or replace the item with an identical one at no additional cost to you.

Damage Due to Customer's Fault: If a tool or item is damaged or broken due to the customer's fault, we are unable to offer a refund. We ensure our products are of high quality and durability, but they must be used and cared for in the intended manner. We encourage customers to handle their purchases with care. We are always here to help with advice on how the item can be repaired or guide you towards finding a suitable replacement.

Returns for Items in Good Condition: We encourage our customers to carefully review their orders before making a purchase to ensure it meets their needs and expectations. If you receive an item in good condition but decide you want to return it for a refund, please note: 

Return Shipping Costs: Buyers are responsible for the return shipping costs. To ensure the item arrives in the condition it was sent, we recommend using a trackable shipping service.

Condition of Returned Items: If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please package the item carefully to prevent damage during transit.

Time Frame for Returns: Returns and exchanges must be initiated within 60 days of delivery. We ask that you contact us as soon as possible within this period if you wish to return or exchange an item, so we can provide you with the necessary instructions and address.

Your satisfaction is our priority, and we appreciate your understanding of our policies.

If a package is returned to us marked as unclaimed, we will contact you to discuss further actions. This may involve arranging for redelivery or canceling the order, based on your preference.

Is redelivery free?

No, redelivery is not free. The cost for redelivery will be the same as the shipping cost indicated in your original order.

How will I know if my package was unclaimed?

We will notify you via the contact information provided with your order if your package is returned to us as unclaimed.

Please note, depending on the destination country, the buyer may be required to pay customs duties and VAT at the time of delivery.

Please be aware that the responsibility for dealing with customs, handling taxes and customs duties on your shipment, as well as addressing any concerns about these fees rests solely with the buyer. Unfortunately, as the seller/shipper, we do not have any control over this process.

Our products are 100% handmade, crafted from the finest materials and steel. We continuously produce our bestsellers and some of the tools, but other tools are only created upon receiving an order. Rest assured, we do our utmost to complete these as quickly as possible and aim to dispatch all orders within 2-7 days.

We are open to wholesale inquiries. Please reach out to us directly for further details regarding wholesale opportunities.

Yes, we take great pride in offering custom and personalized orders to cater to your unique preferences and requirements. Our handmade shop is dedicated to crafting items that perfectly align with your vision. Please feel free to share your ideas with us, and together, we can discuss how to bring your custom creation to life.

You can track your package's journey on: (1) Our website (2) or here https://www.17track.net/en or (3) directly on the Ukrainian Post website: (please note it shows the last place in Ukraine where your parcel was registered)

Should you have any questions or concerns about your parcel's location or estimated delivery time, please do not hesitate to contact us. Our team is here to provide you with support and assistance every step of the way. We're committed to ensuring a smooth and satisfactory experience with your purchase.

Cancellations: accepted

In accordance with our cancellation policy, we kindly request that if you wish to cancel your purchase, please contact us and request a cancellation within 7 hours of making your order. Prompt communication will ensure the swift processing of your cancellation and refund.

For our axes, knives, carving, and leatherworking tools, we utilize high-quality hardened 52100 steel (hardness of 59/62 HRC), renowned for its outstanding durability and cutting performance.

For the handles of our tools, we select ash wood, prized for its strength and resilience. Ash is an ideal complement to the hand-forged and hardened 52100 steel (hardness of 59/62 HRC), ensuring not only perfect cutting properties but also enhanced rust resistance. This combination guarantees that our tools are not only effective but also long-lasting.

No, you do not need to assemble or sharpen the product. It has been meticulously prepared, so you can start using it right away without any hassle.

Our tools are handcrafted with precision and designed for durability. To maximize their lifespan and maintain their quality, we advise following the care instructions outlined below.

Cleaning: Clean your tools with a soft, dry cloth after each use to remove debris or moisture, preventing corrosion or damage.

Storage: Store tools in their provided sheath or a protective case in a dry, controlled environment to avoid rust and deterioration. Avoid humid areas. Before storing the tools, moisten the blade with a cloth lightly soaked in white oil.

Usage: Use your tools for their intended purposes only to prevent damage and wear. For guidance on tool usage, feel free to contact us.

Specific Care for Wood Carving Tools:

Routine Maintenance: Remove wood chips and dust by cleaning your wood carving tools after every use.

Moisture Control: Always keep your tools dry. Moisture can cause rust and decay to both metal and wood components.

Lubrication: Regularly oil the metal parts of your tools to protect against rust. To prevent the tools from corrosion, we recommend applying a small amount of oil on the tools after use or before storing them for a longer period.

Sharpness: Keep your tools sharp. Regular sharpening reduces the risk of accidents and improves the carving experience.

Handling: Handle your tools with care. Avoid dropping them or applying unnecessary force.