Return Policy
1. Refunds and Returns
Any order (except for custom orders) should be canceled before it is shipped. Otherwise, You can return a delivered Product only if You are willing to pay for the return shipment costs.
Regardless of the situation, We encourage You to contact us if You have any questions or concerns regarding the return of the Product. We encourage Our Customers to carefully review their orders before making a purchase to ensure it meets their needs and expectations.
At ForgedSteelTools.com, We are committed to providing high-quality products, exceptional customer service and will do Our best to address Your needs and find a satisfactory resolution. If for any reason You are not completely satisfied with Your purchase, We're here to help.
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site.
By shopping with ForgedSteelTools.com, You agree to abide by the terms and conditions of this Return & Refund Policy. If you have any questions or concerns regarding returns, please don't hesitate to contact our customer service team for assistance. Thank you for choosing ForgedSteelTools.com.
Your satisfaction is Our priority, and We appreciate Your understanding of Our Policies.
Email: returns@forgedsteeltools.com
Any order (except for custom orders) should be canceled before it is shipped. Otherwise, You can return a delivered Product only if You are willing to pay for the return shipment costs.
Regardless of the situation, We encourage You to contact us if You have any questions or concerns regarding the return of the Product. We encourage Our Customers to carefully review their orders before making a purchase to ensure it meets their needs and expectations.
At ForgedSteelTools.com, We are committed to providing high-quality products, exceptional customer service and will do Our best to address Your needs and find a satisfactory resolution. If for any reason You are not completely satisfied with Your purchase, We're here to help.
2. Eligibility for Returns
To be eligible for a return, Your item must be unused and in the same condition when You received it. It must also be in the original packaging. If the item is not returned in its original condition, the Customer is responsible for any loss in value and correspondingly – the amount to be returned (see below the Restocking fee). Please pack the item carefully to prevent damage during transit.
Certain Products such as customized or personalized items are not eligible for return.
3. Initiation of Returns
To initiate a return, please contact Our customer service team at returns@forgedsteeltools.com within 7 days of receiving your item to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
We ask that You contact us as soon as possible within this period if You wish to return or exchange an item, so We can provide You with the necessary instructions and address.
4. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to Our error or a defective Product.
We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure their safe arrival.
5. Refunds
Once Your return is received and inspected, We will send You an email to notify You that We have received Your returned item. We will also notify You of the approval or rejection of Your refund.
If approved, Your refund will be processed, and a credit will be automatically applied to Your original method of payment within a certain number of days under the rules of Your bank/payment processor.
6. Exchanges
If You would like to exchange Your item for a different size, color, or model, please contact Our customer service team to arrange the exchange. Additional charges may apply depending on the nature of the exchange. Please be aware that You will be responsible to cover the return shipment costs in this case.
7. Damaged, Incorrect or Defective Products
In the event that You receive the item that You did not order, or if an item you ordered has been received damaged or defective, please contact Us immediately. We may ask for a photo to better understand the issue. Under these circumstances, We will gladly issue a full refund or replace the item with an identical one at no additional cost to You.
8. Damage Due to Customer's Fault
If the Product is damaged or broken due to the Customer's fault, We are unable to offer a refund. We ensure Our Products are of a high quality and durability, but they must be used and cared for in the intended manner. We encourage Customers to handle their purchases with care. We are always here to help with advice on how the item can be repaired or guide You towards finding a suitable replacement.
9. Non-Returnable Items
Certain Products are non-returnable, including but not limited to:
Used or worn products;
Customized or personalized Products;
Clearance or final sale Products.
10. Restocking Fee
A restocking fee may apply to certain returns, particularly if the Product returned is not in its original condition, is damaged, or is missing parts for reasons not due to Our error.
11. Refusal of Returns
We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this Policy. Items returned without prior authorization or outside the designated return period will not be accepted.
12. Refund & Return Policy ChangesTo be eligible for a return, Your item must be unused and in the same condition when You received it. It must also be in the original packaging. If the item is not returned in its original condition, the Customer is responsible for any loss in value and correspondingly – the amount to be returned (see below the Restocking fee). Please pack the item carefully to prevent damage during transit.
Certain Products such as customized or personalized items are not eligible for return.
3. Initiation of Returns
To initiate a return, please contact Our customer service team at returns@forgedsteeltools.com within 7 days of receiving your item to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
We ask that You contact us as soon as possible within this period if You wish to return or exchange an item, so We can provide You with the necessary instructions and address.
4. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to Our error or a defective Product.
We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure their safe arrival.
5. Refunds
Once Your return is received and inspected, We will send You an email to notify You that We have received Your returned item. We will also notify You of the approval or rejection of Your refund.
If approved, Your refund will be processed, and a credit will be automatically applied to Your original method of payment within a certain number of days under the rules of Your bank/payment processor.
6. Exchanges
If You would like to exchange Your item for a different size, color, or model, please contact Our customer service team to arrange the exchange. Additional charges may apply depending on the nature of the exchange. Please be aware that You will be responsible to cover the return shipment costs in this case.
7. Damaged, Incorrect or Defective Products
In the event that You receive the item that You did not order, or if an item you ordered has been received damaged or defective, please contact Us immediately. We may ask for a photo to better understand the issue. Under these circumstances, We will gladly issue a full refund or replace the item with an identical one at no additional cost to You.
8. Damage Due to Customer's Fault
If the Product is damaged or broken due to the Customer's fault, We are unable to offer a refund. We ensure Our Products are of a high quality and durability, but they must be used and cared for in the intended manner. We encourage Customers to handle their purchases with care. We are always here to help with advice on how the item can be repaired or guide You towards finding a suitable replacement.
9. Non-Returnable Items
Certain Products are non-returnable, including but not limited to:
Used or worn products;
Customized or personalized Products;
Clearance or final sale Products.
10. Restocking Fee
A restocking fee may apply to certain returns, particularly if the Product returned is not in its original condition, is damaged, or is missing parts for reasons not due to Our error.
11. Refusal of Returns
We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this Policy. Items returned without prior authorization or outside the designated return period will not be accepted.
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site.
By shopping with ForgedSteelTools.com, You agree to abide by the terms and conditions of this Return & Refund Policy. If you have any questions or concerns regarding returns, please don't hesitate to contact our customer service team for assistance. Thank you for choosing ForgedSteelTools.com.
Your satisfaction is Our priority, and We appreciate Your understanding of Our Policies.
Email: returns@forgedsteeltools.com