Return Policy
Last updated: June 13, 2026
1. Refunds and Returns
Any order (except for custom orders) should be canceled before it is shipped. Otherwise, You can return a delivered Product only if You are willing to pay for the return shipment costs.
Regardless of the situation, We encourage You to contact us if You have any questions or concerns regarding the return of the Product. We encourage Our Customers to carefully review their orders before making a purchase to ensure it meets their needs and expectations.
At ForgedSteelTools.com, We are committed to providing high-quality products, exceptional customer service and will do Our best to address Your needs and find a satisfactory resolution. If for any reason You are not completely satisfied with Your purchase, We're here to help.
2. Eligibility for Returns
To be eligible for a return, Your item must be unused and in the same condition when You received it. It must also be in the original packaging. If the item is not returned in its original condition, the Customer is responsible for any loss in value and correspondingly – the amount to be returned (see below the Restocking fee). Please pack the item carefully to prevent damage during transit.
Certain Products such as customized or personalized items are not eligible for return.
3. Initiation of Returns
To initiate a return, please either submit a return request through Your customer account at https://account.forgedsteeltools.com or contact Our customer service team at returns@forgedsteeltools.com within 60 days of receiving your item to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
We ask that You contact us as soon as possible within this period if You wish to return or exchange an item, so We can provide You with the necessary instructions and address.
4. Return Shipping
Customers are responsible for the return shipping costs unless the return is due to Our error or a defective Product.
We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure their safe arrival.
5. Refunds
Once Your return is received and inspected, We will send You an email to notify You that We have received Your returned item. We will also notify You of the approval or rejection of Your refund.
If approved, Your refund will be processed, and a credit will be automatically applied to Your original method of payment within a certain number of days under the rules of Your bank/payment processor. (For customers in the European Union, please see Section 14 for the specific refund timeframe that applies to statutory withdrawals.)
6. Exchanges
If You would like to exchange Your item for a different size, color, or model, please contact Our customer service team to arrange the exchange. Additional charges may apply depending on the nature of the exchange. Please be aware that You will be responsible to cover the return shipment costs in this case.
7. Damaged, Incorrect or Defective Products
In the event that You receive the item that You did not order, or if an item you ordered has been received damaged or defective, please contact Us immediately. We may ask for a photo to better understand the issue. Under these circumstances, We will gladly issue a full refund or replace the item with an identical one at no additional cost to You.
8. Damage Due to Customer's Fault
If the Product is damaged or broken due to the Customer's fault, We are unable to offer a refund. We ensure Our Products are of a high quality and durability, but they must be used and cared for in the intended manner. We encourage Customers to handle their purchases with care. We are always here to help with advice on how the item can be repaired or guide You towards finding a suitable replacement.
9. Non-Returnable Items
Certain Products are non-returnable, including but not limited to:
- Used or worn products;
- Customized or personalized Products;
- Clearance or final sale Products.
(European Union customers: statutory exemptions to the right of withdrawal are set out separately in Section 14.)
10. Restocking Fee
A restocking fee may apply to certain returns, particularly if the Product returned is not in its original condition, is damaged, or is missing parts for reasons not due to Our error.
11. Refusal of Returns
We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this Policy. Items returned without prior authorization or outside the designated return period will not be accepted.
12. Refund & Return Policy Changes
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site.
By shopping with ForgedSteelTools.com, You agree to abide by the terms and conditions of this Return & Refund Policy. If you have any questions or concerns regarding returns, please don't hesitate to contact our customer service team for assistance. Thank you for choosing ForgedSteelTools.com.
13. Self-Serve Returns and Customer Account Management
To make returns easier and more transparent, You can request and manage returns directly through Your customer account at https://account.forgedsteeltools.com.
Submit a return request
Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
1. Sign in to your account:
a. In the "Email" field, enter your email address, and then click "Continue".
b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
c. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Using Your customer account allows You to initiate returns without contacting Our customer service team directly, although We remain happy to assist You by email at returns@forgedsteeltools.com should You have any questions or require additional support.
Please note that all returns requested through Your customer account remain subject to the eligibility criteria, time limits, and other terms set out in this Refund & Return Policy, including the 60-day return window and the requirement that items be unused and in their original condition.
Your satisfaction is Our priority, and We appreciate Your understanding of Our Policies.
14. Right of Withdrawal for European Union Customers
If You are a consumer residing in the European Union, You have additional statutory rights under EU Directive 2011/83/EU (the Consumer Rights Directive). These rights apply in addition to, and independently of, Our general 60-day return policy described above. Where any term of this Policy is less favorable than Your statutory rights, Your statutory rights prevail.
14.1. 14-Day Right of Withdrawal
You have the right to withdraw from Your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which You (or a third party indicated by You, other than the carrier) acquire physical possession of the goods. For an order of multiple goods delivered separately, the period runs from the day You acquire possession of the last item.
To exercise the right of withdrawal, You must inform Us of Your decision by a clear statement (for example, by email to returns@forgedsteeltools.com or through Your customer account at https://account.forgedsteeltools.com) before the 14-day period expires. You may use a model withdrawal form, but this is not obligatory.
14.2. Return After Notice
Provided You have notified Us of Your withdrawal within the 14-day period, You then have a further 14 days to send the goods back to Us. The return is considered timely if You dispatch the goods before that second 14-day period expires — the goods do not need to have arrived back with Us within the withdrawal period, only to have been sent within the applicable timeframe.
14.3. Refund of Outbound Standard Shipping
When You exercise Your right of withdrawal, We will refund the full amount You paid, including the standard outbound (delivery) shipping cost. Where You chose a more expensive delivery option than Our least expensive standard delivery, We are only required to refund the cost of the standard delivery option. You remain responsible for the cost of returning the goods to Us.
14.4. Refund Timing
We will issue Your refund without undue delay, and no later than 14 days from the day on which We are informed of Your decision to withdraw. We may withhold the refund until We have received the goods back, or until You have supplied evidence of having sent the goods back, whichever is the earlier. The refund will be made using the same means of payment You used for the original transaction, unless You expressly agree otherwise, and in any event at no additional fee to You.
14.5. Diminished Value
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning. Handling the goods as You reasonably would in a physical shop is permitted; use beyond this may reduce Your refund accordingly.
14.6. Exemptions from the Right of Withdrawal
In accordance with Article 16 of EU Directive 2011/83/EU, the right of withdrawal does not apply to certain goods, including but not limited to:
- Goods made to Your specifications or clearly personalized (for example, custom or engraved tools);
- Sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery;
- Goods which, after delivery, are by their nature inseparably mixed with other items.
Where an exemption applies, We will make this clear to You before You place Your order. These EU exemptions operate alongside the general Non-Returnable Items listed in Section 9.
Email: returns@forgedsteeltools.com