User Agreement

Forged Steels Tools’ User Agreement

Effective Date: September 11th, 2024

We are glad to be a part of Your passions and hobbies! We manufacture the highest quality tools for wood and leather crafting, and any other crafting of Your imagination! 

In this User Agreement We aim to provide a framework for Our Cooperation with You. We really care to make Your purchasing experience smooth and pleasant, thus, We encourage you to read this User Agreement.

 1. Binding Agreement

By conducting a purchase from Us, You agree to be bound by this User Agreement, including those additional Terms of Service, and Policies referenced herein and/or available by hyperlink.

This User Agreement constitutes a legally binding agreement between You, as the Customer (hereinafter - “You”, “Customer”), and Us – Forged Steel Tools, operated by FST 106906 LLC,  the company duly established under the laws of the state of Florida, USA, with registered address at: 3500 W HALLANDALE BEACH BLVD, STE 156, HOLLYWOOD, FL 33023, (hereinafter – the “Company”, also may refer to “Forged Steel Tools”, "We", “Us” "Our", “Ours” in the User Agreement or any Terms of Service or Policies referred hereto). 

Please read this User Agreement carefully as it will govern relations between You and Us in the course of Your interactions and use of the website https://forgedsteeltools.com/ (hereinafter – the “Site”) and purchasing our products. You claim and warrant that You have the full legal authority to enter this User Agreement and to be legally bound by it and that You achieved the age of the legal majority under the laws or regulations in Your jurisdiction. ​If You do not agree to this User Agreement, you may not access or use the Site and buy Our products. This User Agreement expressly supersedes all prior agreements or arrangements with You. We may immediately terminate this User Agreement or selling any products to you, or generally cease offering or deny access to the Site or any portion thereof, at any time for any reason. 

All references in this User Agreement to the singular shall include the plural where applicable and vice versa, unless the context otherwise requires.

2. Our Products

2.1. Forged Steel Tools manufacture and sell handmade tools for different types of crafting – wood carving, leather carving, gardening tools and many too. Our ProductsI include but are not limited to: wood carving knives, spoon carving knives, leathercraft tools, carpenter’s axes, hammers, wooden blanks, sharpening supplies, tool rolls, cases, and stands, gardening tools, bushcraft, throwing knives (hereinafter – the “Products”) and are represented on Our Site. We reserve a right to modify the variety of the Products on Our Site, add new positions and delete the old ones without notice to You at any time. The same relates to changing the prices for Our Products and Products’ descriptions, which may be changed without notice to You. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of selling of the Products.

2.2. We have made every effort to display as accurately as possible the colors, images, materials, and textures of our products that appear on the Site. However, We cannot guarantee that the screen of Your device displays the color accurately and We do not warrant that the quality of the Products purchased or obtained by You from Us will meet Your expectations.

2.3. We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products that We offer. 

3. Purchasing from Us

3.1. The Site may be accessed and the Products may be purchased by the Customers who are at least 18 years of age. By accepting this User Agreement You also warrant that You have reached the age of 18 years old and You are not a person of an unsound mind for the purposes of buying any Products with incorporated blades.

3.2. You agree to comply with all applicable laws when using the Site and purchasing the Products, and You may only use the Products for the lawful purposes. 

3.3. You do not need to create the account to purchase the Products. However, You can agree to saving Your information when finalizing the purchase for a faster check out next time You are buying the Product from Us. More info on how we process Your personal data in Our Privacy Policy.

4. Refund & Return Policy

4.1. Refunds and Returns: 

4.1.1. Any order (except for custom orders) should be canceled before it is shipped. Otherwise, You can return a delivered Product only if You are willing to pay for the return shipment costs.

Regardless of the situation, We encourage You to contact us if You have any questions or concerns regarding the return of the Product. We encourage Our Customers to carefully review their orders before making a purchase to ensure it meets their needs and expectations.

At ForgedSteelTools.com, We are committed to providing high-quality products, exceptional customer service and will do Our best to address Your needs and find a satisfactory resolution. If for any reason You are not completely satisfied with Your purchase, We're here to help.

4.1.2. Eligibility for Returns:

To be eligible for a return, Your item must be unused and in the same condition when You received it. It must also be in the original packaging. If the item is not returned in its original condition, the Customer is responsible for any loss in value and correspondingly – the amount to be returned (see below the Restocking fee). Please pack the item carefully to prevent damage during transit.

Certain Products such as customized or personalized items are not eligible for return.

4.1.3. Initiation of Returns:

To initiate a return, please contact Our customer service team at returns@forgedsteeltools.com within 7 days of receiving your item to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.

We ask that You contact us as soon as possible within this period if You wish to return or exchange an item, so We can provide You with the necessary instructions and address. 

4.1.4. Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to Our error or a defective Product.

We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure their safe arrival.

4.1.5. Refunds:

Once Your return is received and inspected, We will send You an email to notify You that We have received Your returned item. We will also notify You of the approval or rejection of Your refund.

If approved, Your refund will be processed, and a credit will be automatically applied to Your original method of payment within a certain number of days under the rules of Your bank/payment processor.

4.1.6. Exchanges:

If You would like to exchange Your item for a different size, color, or model, please contact Our customer service team to arrange the exchange. Additional charges may apply depending on the nature of the exchange. Please be aware that You will be responsible to cover the return shipment costs in this case.

4.1.7. Damaged, Incorrect or Defective Products:

In the event that You receive the item that You did not order, or if an item you ordered has been received damaged or defective, please contact Us immediately. We may ask for a photo to better understand the issue. Under these circumstances, We will gladly issue a full refund or replace the item with an identical one at no additional cost to You.

4.1.8. Damage Due to Customer's Fault

If the Product is damaged or broken due to the Customer's fault, We are unable to offer a refund. We ensure Our Products are of a high quality and durability, but they must be used and cared for in the intended manner. We encourage Customers to handle their purchases with care. We are always here to help with advice on how the item can be repaired or guide You towards finding a suitable replacement.

4.1.9. Non-Returnable Items:

Certain Products are non-returnable, including but not limited to:

• Used or worn products;
• Customized or personalized Products;
• Clearance or final sale Products.

4.1.10. Restocking Fee:

A restocking fee may apply to certain returns, particularly if the Product returned is not in its original condition, is damaged, or is missing parts for reasons not due to Our error.

4.1.11. Refusal of Returns:

We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this Policy. Items returned without prior authorization or outside the designated return period will not be accepted.

4.1.12. Refund & Return Policy Changes:

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site.

5. Shipping Policy

5.1. Our Products are 100% handmade, crafted from the finest materials and steel. We continuously produce Our bestsellers and some of the tools, but other tools are only created upon receiving an order. Rest assured, We do Our utmost to complete these as quickly as possible and aim to dispatch all orders within 2-7 days.

5.2. Once Your order is dispatched, estimated delivery times are as follows:

U.S. – 8-22 business days

U.K. – 6-14 business days

Canada – 10-24 business days

Australia and New Zealand – 14-32 business days

France and Germany – 6-14 business days

See Products details for estimated arrival times.

Please note that these are estimates and delivery times can vary due to factors beyond Our control, such as customs delays. We appreciate Your patience and understanding.

5.3. We encourage You to contact Us if You have any questions or concerns or require priority shipping. We are committed to providing excellent customer service and will do Our best to address Your needs and find a satisfactory resolution.

You will receive a tracking number via email once we dispatch your parcel. You can track your package’s journey on our website or via the following links:

- US Customers: https://novaposhtaglobal.ua/uk/track/
- Worldwide Customers: https://track.ukrposhta.ua/tracking_EN.html

Should You have any questions or concerns about Your parcel's location or estimated delivery time, please do not hesitate to contact Us. Our team is here to provide You with support and assistance every step of the way. We're committed to ensuring a smooth and satisfactory experience with Your purchase.

6. Licenses

6.1. The Site, Products design, all images, designs, and videos represented on the Site, all texts in any form represented on the Site including but not limited to Products’ descriptions, and all rights therein are and shall remain the Company’s property. Neither this User Agreement nor Your purchase of the Product convey or grant to You any rights: (i) in or related to the Site except for the limited license granted above; or (ii) to use or reference in any manner the Company’s names, logos, Products’ names and trademarks; or (iii) resell the Products in any form as part of Your business without prior confirmation from Us.

6.2. For the purposes of purchasing Our Products as described in this User Agreement and other Policies and notices on the Site, We grant You a non-exclusive, non-transferable, worldwide license for the non-commercial use of the Site. For the avoidance of doubt license is granted to You without right to any kind of transfer to any third party. 

7. RESTRICTION OF USE

7.1. You shall use the Products in full compliance with this User Agreement. The Products are designed exclusively for hobby use purposes. Unless otherwise specified, the Products and the Site are solely for Your personal and non-commercial use. You are solely responsible for any use of the Products irrespectively of the consequences of such use. You bear the full responsibility for any harm or damage caused to material objects, animals and/or people while using the Products. You are also solely responsible for handling the Products to other people and any consequences therein.

7.2. You shall not access, store, distribute or transmit via, during the course of the use of the Site information that: 

• Is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive; 
• Facilitates illegal activity; 
• Depicts sexually explicit images; 
• Promotes unlawful violence; 
• Is discriminatory based on race, gender, color, religious belief, sexual orientation, disability, or any other illegal activity; or 
• Causes damage or injury to any person or property; 

and We reserve the right, without liability to You, to disable Your access to any material that breaches the provisions of this clause. 

7.3. You shall not:

- copy, modify, duplicate or create derivative works based on the Site and the Products; 

- republish, download, display, transmit, or distribute all or any portion of the Site or Software included into the Site in any form or media or by any means; 

- access content or data not intended for You, log onto a server or account that You are not authorized to access, or otherwise violate or attempt to violate any security or authentication feature or measures of the Site; 

- attempt to access or derive the source code or architecture of the Site; 

- attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human perceivable form all or any part of the Site; 

- attempt to probe, scan or test the vulnerability of the Site, or any associated system or network, or to breach any security or authentication feature or measures of the Site; 

- interfere or attempt to interfere with the Site to any user, host or network, including, without limitation, by means of submitting malicious software or computer code to the Site, load testing, overloading, “flooding,” “spamming,” “mail bombing,” “crashing,”; 

- email or otherwise transmit any content that: (i) infringes any intellectual property or other proprietary rights; (ii) You do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains any malicious code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person or entity; (v) constitutes unsolicited or unauthorized materials; or (vi) is otherwise objectionable; 

- automate access to the Site, including, without limitation, through the use of bots, scrapers or other similar devices; 

- use or access any services, software in order to build a competitive product, service or solution; 

- violate any applicable law or regulations. 

7.4. We reserve the right, in our sole discretion, to refuse, suspend, or revoke Your access to the Site or selling the Products to You upon discovery that any information You submitted in any form or other conduct otherwise violates this User Agreement, anybody’s rights, or which is misleadingly causes or may cause any moral or material damage, or which is used for fraud or selfish purposes which violate the law or for any other reason or no reason in Our sole discretion. 

8. THIRD PARTY SERVICES AND CONTENT

8.1. As part of the Products purchase process, certain third party services may be suggested to You. If You choose to subscribe to or otherwise use any third party services, Your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for the delivery of its services to You and Your use of them. Third party services include, but are not limited to technical support, payment support, websites, etc., that may be incorporated by link during a purchase process on the Site.

9. AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJEURE CIRCUMSTANCES

9.1. You hereby acknowledge that circumstances outside of the Company’s reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, epidemics, pandemics, acts of third parties, or the like) may cause significant delays in Our ability to make the Product or ship it to You. You hereby release the Company from any and all liability, and agree that the Company shall not be liable to You or any third party for any direct or indirect damages whatsoever, resulting from such delays. The Company or its suppliers may, at any time, without notice or liability, restrict the purchase of the Products or limit its time of availability in order to perform maintenance activities and to renew the production. 

10. INDEMNIFICATION 

10.1. The Customer agrees to indemnify, defend, and hold the Company, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from the Customer’s violation of the material terms of this User Agreement, any misuse of the Products, any use of the Site that amounts to infringement, or infringement by any other user of the Customer’s account (if registered) of any intellectual property or other right of the Company or any other third party. The Customer will cooperate as fully as reasonably required in the Company’s defense of any claim. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Customer and the Customer shall not in any event settle any matter without the written consent of the Company. The Customer agrees immediately to notify the Company of any unauthorized use of the Customer’s account (if registered) or any other breach of security known to the Customer. 

11. LIMITATION OF LIABILITY. LIMITED SERVICE WARRANTY

11.1. THE COMPANY DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE PRODUCTS, THE SITE CONTENT WHETHER IN THE NATURE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE PRODUCTS, YOUR SOLE REMEDY IS TO REQUEST THE REFUND/RETURN OF THE PRODUCTS SUBJECT TO DISPUTE UNDER THE TERMS THEREIN. THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION DISPLAYED ON THE SITE, PRODUCTS’ MATERIALS OR PRODUCTS THEMSELVES FOR ANY PURPOSE WHATSOEVER. ALL PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND WHATSOEVER. THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.  YOU EXPRESSLY AGREE THAT YOUR USE OF THE PRODUCTS AND/OR SITE IS AT YOUR SOLE RISK.

THE SITE CONTENT COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE CONTENT AND/OR THE PRODUCTS AND/OR SITE SOFTWARE DESCRIBED HEREIN AT ANY TIME. 

IN NO EVENT SHALL THE COMPANY AND/OR ITS RESPECTIVE SUPPLIERS BE   LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, LOSS OF DATA WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PRODUCTS, SITE PERFORMANCE, SITE CONTENT OR SITE SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE SITE CONTENT. 

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN NO EVENT SHALL THE    COMPANY BE LIABLE TO YOU IN EXCESS OF THE AMOUNTS ACTUALLY PAID BY YOU TO THE COMPANY FOR THE PRODUCT THAT IS THE SUBJECT OF THE DISPUTE. 

12. Severability; Waiver  

12.1. If any provision of this User Agreement will be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in this User Agreement shall remain in full force and effect. The Company’s failure to enforce any provision of the User Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. 

13. No Offer

13.1. The Site is available internationally and may contain references to the Company’s Products that are not available in a viewer’s jurisdiction. These references do not imply that the Company intends to make such Products available in such jurisdiction. 

14. Modifications of This User Agreement

14.1. We may amend this User Agreement (including any Policies, such as the Privacy Policy, Cookie Policy, Refund & Return Policy, Shipping Policy that are incorporated into this User Agreement and/or any other kind of legal and information document regarding the Site, the Products and/or any other area of relations between You and Us) at any time, in our sole discretion. 

14.2. If We amend material terms of this User Agreement, such amendment will be effective after we send You notice of the amended User Agreement. Such notice will be in Our sole discretion, and the manner of notification could include, for example, via email, posted notice on the Site, or other manner. You can view the User Agreement and Our main policies at any time here. Your failure to cancel Your order, or cease use of the Site, after receiving notification of the amendment, will constitute Your acceptance of the amended User Agreement. If You do not agree to the amendments or to any of the terms in this User Agreement, Your only remedy is to cease use of the Site.

14.3. In case We amend any other provisions of this User Agreement which are non-material, the updates become legally binding after the posting of the renewed User Agreement on the Site. Your purchase of the Products following any such update or revision constitutes Your agreement to be bound by and comply with this User Agreement as updated or revised. To find out more about any modifications of how We collect, store or use Your Personal Data, please read Our Privacy Policy. No modification to this User Agreement or any other legal document at this Site by You is allowed. Any above mentioned modification, alteration, change of any kind without Our express written consent shall be void. 

15. Termination of This User Agreement

15.1. This user Agreement shall commence on the Effective Date and shall continue perpetually. 

Without prejudice to any other rights or remedies to which the parties may be entitled, either party may terminate this User Agreement without liability to the other if: 

• The other party commits a material breach of any of the terms of this User Agreement and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing (including via email) of the breach; or 
• The other party makes any arrangement or composition with its creditors, or makes an application to a court of competent jurisdiction for the protection of its creditors in any way. 

15.2. On termination of this User Agreement for any reason: 

• All licenses granted to You under this User Agreement shall immediately terminate;
• The accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination, shall not be affected or prejudiced. 

Any rights related to the refund matters arising from such termination shall be regulated by the provisions of Section 4 of this User Agreement “Refund & Return Policy”.

16. DISPUTES & GOVERNING LAW

16.1. The parties agree to make every effort to resolve disputes relating to this User Agreement, through negotiations. If the parties fail to negotiate a settlement of any such dispute, it shall be submitted to and finally settled according to the clauses below:

16.2. United States Domestic Disputes

Any controversy or claim arising out of or relating to this User Agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Consumer Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

16.3. International Disputes (for Users outside the United States)

Any controversy or claim arising out of or relating to this User Agreement, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules.

16.4. For both domestic and international disputes the number of arbitrators shall be 

one. The language to be used in the arbitral proceedings shall be English. The governing law of this User Agreement shall be the substantive law of State of Florida. 

16.5. A printed version of this User Agreement and of any notice given in electronic form shall be admissible in arbitration, judicial or administrative proceedings based upon or relating to the User Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 

17. CLASS ACTION WAIVER

17.1. Both You and the Us agree to bring any dispute in arbitration under Section 16 thereto on an individual basis only, and not on a class, collective, or representative basis on behalf of others. There will be no right or authority for any dispute to be brought, heard or arbitrated as a class, collective, representative or private attorney general action, or as a member in any such class, collective, representative or private attorney general proceeding. 

18. Entire Agreement

18.1. This User Agreement constitutes the entire agreement between You and Us with regard to its subject matter and supersedes any and all prior negotiations, representations and agreements, whether written or oral, between You and Us.

19. Support

You can reach our support team via the email: support@forgedsteeltools.com.